1. Optional Use of Forms
Use of the online forms on our website is completely optional. If you prefer not to provide personal information through our forms, you may contact us directly by:
- Phone: 888-722-2951
- Email: hello@solutionfirst.ca
- Text/SMS: Available through our main clinic number
- Contact Form: Accessible on our website
We will never require online form submissions in order to access therapy or communicate with us.
2. Information We Collect
We may collect personal and health-related information, such as:
- Your name, contact information, and demographic details
- Therapy preferences or presenting issues
- Scheduling requests or feedback
- Form responses used to assist with therapist matching
This information is collected only with your consent and is limited to what is necessary to provide effective support and care.
3. How We Use Your Information
We use your information to:
- Respond to appointment requests, reschedules, or cancellations
- Match you with a therapist who fits your preferences
- Improve our services and operations
- Maintain communication between you and our clinic
- Ensure quality assurance and care coordination
4. Legal Compliance & Confidentiality
We are fully compliant with:
- The Personal Health Information Protection Act (PHIPA) of Ontario
- The College of Registered Psychotherapists of Ontario (CRPO) standards of practice
- The Canadian Counselling and Psychotherapy Association (CCPA) Code of Ethics
- The Web Content Accessibility Guidelines (WCAG) 2.2 Level AA for digital accessibility
- Any additional federal or provincial privacy requirements applicable in Canada
5. Use of Third-Party Services
To support our operations, we may use secure third-party platforms, including:
- Form builders (e.g., Tally)
- Database tools (e.g., Firebase)
- Workflow automations (e.g., Zapier)
- Email and calendar systems (e.g., Google Workspace)
6. Data Retention
We retain form submissions for only as long as necessary to fulfill the purpose for which they were collected, unless otherwise required by law. If you wish to delete your submitted information or request a correction, you may contact us using the details below.
7. Security
We use appropriate technical and organizational measures to safeguard your information. These include:
- Secure cloud storage
- Access control to sensitive files
- Encryption and restricted staff access
- Regular reviews of our data management practices
8. Your Rights
You have the right to:
- Know what information we hold about you
- Request a correction of inaccurate data
- Withdraw your consent at any time (subject to legal or clinical exceptions)
- Request deletion of your form submission, when applicable
To exercise these rights, please contact us directly.
9. Updates to This Policy
We may update this Privacy Policy as needed to reflect changes in regulations, technology, or our services. Changes will be posted on this page and will take effect immediately.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
