Terms & Conditions

Last updated: November, 2025

SolutionFirst Therapy (“we”, “our”, or “the clinic”) is committed to protecting the privacy and confidentiality of all individuals who interact with our website and services. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit https://solutionfirst.ca or submit a form through our website.

By using this Site, you agree to the practices described in this policy.

1. Optional Use of Forms

Use of the online forms on our website is completely optional. If you prefer not to provide personal information through our forms, you may contact us directly by:

📞 Phone: 888-722-2951
📧 Email: hello@solutionfirst.ca
📱 Text/SMS: Available through our main clinic number
💬 Contact Form: Accessible on our website

We will never require online form submissions in order to access therapy or communicate with us.

2. Information We Collect

We may collect personal and health-related information, such as:

Your name, contact information, and demographic details
Therapy preferences or presenting issues
Scheduling requests or feedback
Form responses used to assist with therapist matching

This information is collected only with your consent and is limited to what is necessary to provide effective support and care.

3. How We Use Your Information

We use your information to:

Respond to appointment requests, reschedules, or cancellations
Match you with a therapist who fits your preferences
Improve our services and operations
Maintain communication between you and our clinic
Ensure quality assurance and care coordination

4. Legal Compliance & Confidentiality

We are fully compliant with:

The Personal Health Information Protection Act (PHIPA) of Ontario
The College of Registered Psychotherapists of Ontario (CRPO) standards of practice
The Canadian Counselling and Psychotherapy Association (CCPA) Code of Ethics
Any additional federal or provincial privacy requirements applicable in Canada

5. Use of Third-Party Services

To support our operations, we may use secure third-party platforms, including:

Form builders (e.g., Tally)
Database tools (e.g., Firebase)
Workflow automations (e.g., Zapier)
Email and calendar systems (e.g., Google Workspace)

6. Data Retention

We retain form submissions for only as long as necessary to fulfill the purpose for which they were collected, unless otherwise required by law. If you wish to delete your submitted information or request a correction, you may contact us using the details below.

7. Security

We use appropriate technical and organizational measures to safeguard your information. These include:

Secure cloud storage
Access control to sensitive files
Encryption and restricted staff access
Regular reviews of our data management practices

8. Your Rights

You have the right to:

Know what information we hold about you
Request a correction of inaccurate data
Withdraw your consent at any time (subject to legal or clinical exceptions)
Request deletion of your form submission, when applicable

To exercise these rights, please contact us directly.

9. Updates to This Policy

We may update this Privacy Policy as needed to reflect changes in regulations, technology, or our services. Changes will be posted on this page and will take effect immediately.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

📞 888-722-2951
📧 hello@solutionfirst.ca
💬 Via our website contact form